You get a full refund when
- Not delivered: we can't push the domain to you within 72 hours of payment for reasons on our side.
- Domain unavailable: the domain turns out to be already sold, expired or locked, so we can't deliver it.
- Duplicate or overpayment: the extra amount is refunded.
No refund for
- Metric changes after the purchase date (third-party tools update their data; links get lost or gained).
- Rankings, traffic, indexing, penalties or results of your own SEO work after delivery.
- Change of mind after the domain has been pushed to you.
- Delays or fees caused by a wrong registrar username, or by the registrar itself.
- Auction wins (unless point 1-2 above applies).
- Metrics or badges you disagree with at purchase time: buyers must check the data themselves before buying.
How to request
- Send us a message via the Contact form (topic: Refund) or email [email protected] with your order code.
- We reply within 2 business days. If approved, you are refunded to the original payment method through our payment partner within 7 business days, minus any non-refundable payment partner fees.
- For an already delivered domain, the refund is paid only after the domain is pushed back to our account.
Chargebacks
Opening a chargeback/dispute without contacting us first may lead to account suspension. We'll always try to solve it through support first.